Patients' Impressions

After nearly 3 years of trying to control my sinus symptoms and nasal polyps with medication I finally realised that the problem was not getting any better, on the contrary it was getting much worse. I came across Dr Terzis by searching on the internet to try to find the best ENT doctor/clinic in Athens, Greece to advise me where to go from here. I was firstly very impressed by the website www.art-orl.com which was extremely user friendly and very clear in answering all my queries. So feeling already confident that I had found what I was looking for, I made my appointment. My first contact by phone was with Antoni Ladas who was more than helpful in making our first appointment for the next day. As soon as we entered the reception we were made to feel welcome and comfortable by Despina and her lovely smiling face. We were introduced to Dr Terzis and we felt straight away that we had finally come to a professional in his field, but at the same time a Doctor who was more than willing to take the time to really talk to his patient and explain everything in detail. After examining me thoroughly he discussed with us the options available but advised us that in his opinion after taking into consideration the nature of my problems and the history of my treatment to date our best solution was to go ahead with Functional Endoscopic Sinus Surgery. Of course I took some time to come to terms with this as nobody wants to undergo surgery and general anaesthetic. However, Dr Terzis and all his team were more than willing to put my mind at ease about the procedure and answer all my worries fully and clearly, and so the day for the operation was booked.

My experience at the Mediterraneo Clinic from the very first moment was very pleasant and European. The hospital, the room and the staff were all of a very high standard. Before the operation, the aneastheologos Thanassis Hatzieleftheriou was so kind to me and even though I was trembling, he made sure that I calmed down and made me feel totally confident that it would all be okay. Of course Dr Terzis also spent time chatting to me before the operation and ensured me that everything would be just fine. Upon waking up, I felt just fine from the very first minute, even though my operation turned out to be more difficult than we first thought and had taken much longer. I had absolutely no pain (and still haven’t) and as promised no gauzes anywhere – just a small gauze under my nose. I could breathe through my nose straight away. Dr Terzis came to see me in the room shortly afterwards to explain all about the operation and to assure me that it was a good job we had gone ahead with the operation as this now gave me the best chance of an excellent recovery. All the team came to see me to see how I was doing too after the operation (Despina Manika, Dimitris Mourkas, Dimitris Ioannidis, Thanassis Hatzieleftheriou) which I thought was really sweet! The next day I was given full and clear instructions on how to take my medications, what precautions to take for the following 20 days and most importantly of all, how to do my sinus rinses starting straight away. I know that Dr Terzis puts major emphasis on the after care and I am now ready to attend my 3rd post operation visit.

In all, the whole experience was very positive (which is very unusual -unfortunately -for Greece). I certainly hope that more Doctors here will take a leaf from Dr Terzis’ book on how to make patients feel confident and satisfied that they are receiving the best treatment from the very first moment they enter his office.

A very big thank you to Dr Terzis and all his team – who we now look on as well as excellent doctors as our friends too!!!